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  • Writer's pictureRosh Daji

Is trust a problem when it comes to real estate transactions?


NZ property transactions
Is trust a problem when it comes to real estate transactions?

Executing real estate transactions is a complex task, involving significant assets and requiring considerable expertise. Office/ spaces, property inspections, legal paperwork, and of course, the several steps of marketing. However, without a doubt, the most valuable asset in any real estate transaction is trust. If clients don’t trust their agents, relationships crumble. If agents don’t trust each other, deals fall through. If trust is absent, the entire real estate transaction is at risk.


To assist you in navigating the intricate realm of real estate transactions, the comprehensive model developed is centred around trust and reliability within this field.


For example, we often encounter individuals with great real estate acumen, but minimal interpersonal skills they fall in the area of "distrust" where the agent has low competence and low concern. They are impressive in their knowledge of the market, but they lack empathy or respect for others. We can respect their expertise but cannot trust them to put your needs first.

There are those who neither understand the nuances of real estate nor show concern for their clients or colleagues. This is a dangerous combination – someone who is not proficient at their job and lacks basic decency shouldn't be your choice for a real estate partner.


We find other individuals who are a delight to work with but lack the necessary skills and knowledge. It's enjoyable being around them, but their incompetence means you can't trust them to handle complex transactions effectively.

In a trust relationship, there are those rare individuals who combine extensive real estate knowledge with an empathetic approach to client relationships. These are the people we trust to navigate the treacherous waters of real estate transactions. They take their role seriously and treat it as much more than a job; it's a vocation. They exhibit high EQ, showing empathy and kindness to others.

Trust hinges upon dependability. If an agent promises to get a task done by a certain time, it should be completed with time to spare.

Above all, honesty is the pillar of trust. According to data collected Jim Kouzes and Barry Posner, who surveyed millions of people around the world, almost 90% declared honesty as the most crucial attribute. Where there's no honesty, there's no trust. Where there's no trust, teamwork is non-existent. And without teamwork, achieving success in real estate transactions becomes an uphill battle.

Building trust in the realm of property transactions is a process that requires patience, consistency, and a commitment to integrity.

Real estate agents have been around since the time of ancient Babylonian civilization. In those days, they were called brokers and acted as mediators between buyers and sellers of land. They became more formally organised when real estate laws began to be codified in the 17th century, acting as intermediaries between property buyers and sellers.

The history and evolution of real estate agents is a fascinating subject, as it highlights just how much the industry has changed over time. Today, we have access to an abundance of technology and data that wasn't available just a few decades ago. But even before the days of the Internet, there were real estate agents working hard to connect buyers and sellers, negotiate deals, and handle all the complex legal and financial aspects of property transactions. As the industry evolved, so too did the role of the real estate agent. Today, many agents specialise in specific niches, such as luxury homes or commercial properties. And with the rise of social media and other digital platforms, agents have even more tools at their disposal to market properties and reach more potential buyers. All in all, the history and evolution of real estate agents are a testament to the importance of adaptability and innovation in any profession.


Are you considering buying or selling a home? Whether it's your first time on the market or your tenth, you might be wondering "What role does a real estate agent play in this process?"

Do agents offer sound advice and help simplify the experience, or are they simply seeking to earn a commission? It's important to make sure that any real estate professional you work with is well-informed and trustworthy before you commit.

Whether you're a first-time buyer, a seasoned investor or looking to sell your property, a good real estate agent can make all the difference. So, if you're looking for someone who can help you achieve your property goals, look no further than a reliable and experienced real estate agent. With their guidance, you can make the right decision and secure a bright future in the property market.


With the fact that not all agents are created equal, it's important to look for certain qualities when choosing one. Firstly, experience is key. You want someone who has successfully navigated the local market for several years and has a track record of transactions in your area. Secondly, communication skills are essential. You need an agent who will keep you informed throughout the process and can effectively negotiate on your behalf. Thirdly, look for an agent who is passionate about their job and has a positive attitude towards real estate. This can influence their dedication to getting you the best deal possible.

Finally, consider their availability. You want someone who is readily available to answer your questions and address any concerns you may have. By selecting an agent that ticks all these boxes, you can rest assured that you have an expert on your side who will work tirelessly to help you achieve your real estate goals.


How do you know if someone is a fake or not

It's no secret that there are some people out there who are not who they say they are. They may put on a show, act a certain way, or even lie about their past experiences. So how can you tell if someone is being fake or not? One key indicator is inconsistency. Fake people tend to change their story or behaviour depending on who they are with or what situation they are in. They may also seem overly perfect or flawless, never showing any vulnerability or flaws (like famous TikTok agents), another sign is a lack of empathy. Genuine people are able to connect with and understand the feelings of others, while fake people may seem indifferent or always put their own needs first. Trust your instincts and observe the person's behaviour - eventually, it will become clear whether they are genuine or not.


So, when it comes to working with an agent, there are several common mistakes that can hinder your goals and progress. One of the most significant mistakes people make is failing to communicate clearly with their agent. It's important to identify your goals and expectations from the beginning and provide your agent with detailed information to work with. Another mistake is not doing your research before choosing an agent. It's crucial to select an agent who has a good track record, and experience in the industry, and with whom you can have a good rapport. Most importantly, not reading and understanding the contract before signing is another common mistake people make. An agent's contract lays out the terms of their services and can save you from unexpected surprises down the road. Avoiding these mistakes will make it much easier to build a successful relationship with your agent and achieve your desired outcome.


How about the agent is someone likable? it's more than just having a charming personality or being able to close deals quickly. A truly exceptional agent is one who takes the time to listen to their client's wants and needs, provides thoughtful and honest guidance throughout the process, and truly cares about finding the perfect fit for their client. They are knowledgeable about the whole market and stay up to date on trends and changes. Above all, a great real estate agent is someone who values their client's happiness and strives to make the entire experience as smooth and stress-free as possible. If you're looking for a real estate agent, make sure to find one who embodies these qualities.

Additionally, you want to choose an agent who is reliable and responsive, someone who you can trust to keep you in the loop and promptly respond to any inquiries you may have. Of course, the cost of an agent is also a factor to consider, and it's important to research and compare fees to ensure you are getting a fair deal. By taking these factors into account, you can choose an agent who will best serve your needs and help you achieve your goals.


Consider how technology has revolutionised the way agents work, transforming their workflows and enhancing their efficiency, productivity, and accuracy. The advancements have enabled agents to access and analyse data quickly, better engage with their clients, and streamline routine tasks such as data entry and documentation. Additionally, technology has made it possible for agents to work remotely, communicate and collaborate with their team members and clients effectively, and track leads and opportunities efficiently. The integration of artificial intelligence and machine learning has also empowered agents to provide personalised services, make data-driven decisions, and offer solutions that cater to their clients' evolving needs.

Technology has brought significant positive impacts on the work of agents, making them more competitive and valuable in today's market.

Make sure that you ask all the necessary questions before deciding who will work best for you and your goals. Lastly, consider imagining the situation from the other side: what would it take for you to be a great real estate agent? Take all these things into serious consideration when picking an agent and you should have no problem finding one who is competent and reliable.


Remember, trust is the foundation of successful property transactions. It's not just about closing deals; it's about building relationships based on reliability and honesty.

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